The ADA paratransit service of the Massachusetts Bay Transportation Authority (MBTA), The RIDE provides nearly two million door-to-door trips each year in the greater Boston area. The MBTA hoped to control costs while meeting the MBTA’s minimum obligations under the ADA and locally established service quality standards. Nelson\Nygaard identified a set of cost-reducing strategies that could be implemented without having to change the current service delivery structure (and contracts), and then explored two suites of strategies that would likely involve a change to the service delivery system. Several of these assessments led to recommendations which have since been implemented.