Tyler wants to make public transportation easier, safer, and more dignified. With a strong background in user-centered design, he helps agencies interface with the public and create inclusive engagement processes. As a member of the visual communications team, he helps turn complex policies into simple, clear messages.
Previously, Tyler worked as a Senior Product Designer at the Massachusetts Bay Transportation Authority. He used his branding and service design expertise to rework their fare programs, including their University, Corporate, and K-12 passes. He designed their public information screens, crunching schedules data to present riders with arrival and disruption info. He also led design on their bus dispatching app, partnering with operations staff to learn the nuts and bolts of transit service delivery.