Thomas has nearly 18 years of experience in transportation planning, specializing in transit operations and capital planning. He has worked with rural, small urban, and large systems throughout the country on a variety of studies and plans, including dozens of comprehensive operational analyses, development plans, and optimization studies. He has studied and designed numerous park-and-ride operations and transit centers. His service redesigns have consistently led to higher ridership with no increases in cost and his long-range transit planning efforts have led to additional transit funding.
Thomas is particularly adept at leading the public processes necessary for a successful service change implementation; he has developed an iterative process that incorporates community needs and builds consensus.