As a regional center for western Massachusetts and much of northern New England, Springfield has a plethora of parking assets, including parking structures that are vital to its downtown operations. The City is now part of New England’s “Knowledge Corridor” with new rail service arriving and major new downtown developments underway, making parking management vital.
Nelson\Nygaard worked with the Springfield Parking Authority to re-evaluate its operations and management to increase efficiency and customer service. We reviewed and made recommendations on governance, administration, and organizational structure, plus enforcement and collections program improvements. We suggested key strategies to manage on-street and off-street parking resources including creating availability, equipment upgrades, and formal employee training. Nelson\Nygaard then helped draft an RFP for a new facilities operator that was based on customer-driven performance metrics. We helped the Parking Authority evaluate responses and initiate a contract with a new vendor.
Springfield now has a new parking system operator who is providing significant cost savings with noticeably improved operations and customer service, helping Springfield accommodate future development and new visitors to downtown.