Miami-Dade Transit was ready for an overhaul of its bus service network. Riders complained of real and perceived long travel times, slow operating times, and indirect routes. In addition, multiple corridors had multiple routes serving different markets, yet the overall effectiveness of some of the more specialized routes was less than desired. In short, the system had become complex and less efficient.
After evaluating the existing system, listening to the community, and identifying opportunities, Nelson\Nygaard designed several initiatives to improve service. We recommended rapid bus or frequent arterial service in major corridors and the development of a family of services designed to better match service types with individual markets. We also suggested improving branding and providing clearer information.
As the project progressed, reducing costs became a priority. We suggested strengthening underlying grid services by reducing duplicative services, and reducing service on underutilized routes.