The Bluegrass Chapter of the American Red Cross, the contract operator of WHEELS, LexTran’s ADA paratransit service, suspected that it could improve its performance, and was encouraged by LexTran to undertake a performance audit.
Nelson\Nygaard conducted a general performance review of the service and confirmed that the American Red Cross was performing well with the exception of productivity/cost effectiveness. This was followed up by a detailed analysis of WHEELS’s run structure, which was found to be less than optimal, with the supply of service hours far exceeding what was needed. We provided assistance with adjusting the daily run structures as well as the scheduling parameters in its scheduling software, RouteMatch, to improve productivity without impacting on-time performance and to more accurately tailor RouteMatch to the Lexington environment.