Cities are dynamic places that are always changing, and this is the case in Kansas City. In different parts of the city, population and employment have grown, moved, and sometimes contracted. When and where residents, workers, and visitors travel to and from has changed as well as the number of people who travel between these places.
To ensure that Kansas City’s transit services reflect current needs as effectively as possible, Nelson/Nygaard conducted a market analysis assessing demand for transit service and a detailed route performance evaluation. We developed alternative service scenarios and recommended service changes to every route. These included development of a key corridor network, realigning service to improve reliability and directness, expanding service to new areas, consolidating duplicative services, improving express service, discontinuing poorly utilized services, and adjusting service frequencies and spans.
The resulting changes have made service easier to use, easier to understand, more convenient, faster, more direct, and better match service to demand. The service modifications built a stronger system, provide better service to the large majority of existing riders, have attracted new riders, and improved productivity.