The global pandemic has fundamentally changed employee commute patterns and the ways in which organizations do work. Work from home policies that sat undefined in the wings for decades were forced centerstage practically overnight. While this is a time of uncertainty for organizations large and small, it is also an ideal time to plan for the future.
The policies discussed in this case study are widely applicable to organizations as they navigate returning to work and weigh the policy decisions that influence work culture, infrastructure challenges, and institutional goals like employee experience, equity, climate, and financial sustainability.
“Through partnership with Nelson\Nygaard and the Luum software, we’ve taken a holistic approach to commute program implementation. We’ve seen meaningful return on investment, including fiscal stewardship and increased employee satisfaction. We look forward to the continued evolution of the commute program.”
– Josh Khanna, Expedia Group Director, Global Real Estate
We’re proud to share the success story of Expedia Group’s office relocation in Washington and the 47% drop in their employee drive-alone rate. We’ve worked with EG since 2015 to plan, strategize and implement their employee commute program in wake of the company’s relocation announcement in 2014. The case study highlights the role Nelson\Nygaard and Luum played in preparing EG leadership and employees for the move by implementing behavior change techniques that emphasized employee choice and adaptable policies. The EG story is proof that flexibility and diversity of commute options, which are key in Nelson\Nygaard’s approach to employee commute programs, are critical to responding to changes to the norm and creating program success.
Want to work with us to improve employee experience and the financial and environmental sustainability of your workplace?
Brie Becker, Principal