Connect Transit provides bus service for the Bloomington-Normal region, home of Illinois State University. The existing bus network was complex and discouraged new riders and the agency wanted to transition from a flag stop to a marked stop system.
Nelson\Nygaard conducted a comprehensive operational analysis and extensive outreach to existing and future bus riders, including conducting an onboard survey. A website featured a tool that allowed Connect Transit staff to understand people’s priorities and to help the community visualize the trade-offs required in transit planning.
Nelson\Nygaard staff developed detail profiles of each Connect Transit route to highlight strengths and weaknesses and identify service improvement opportunities. We recommended a more streamlined service between downtown and uptown and improved coordination by connecting schedules of different routes and shifting to consistent departure time frequencies.