With few and scattered transportation options in the outer ring of the Atlanta region and with no central repository of those resources available, mobility has been limited for seniors, persons with disabilities, persons with low-income and veterans.
Nelson\Nygaard helped Atlanta Regional Commission (ARC) shape the functional design of its new One-Click System to address those unmet needs and be more user friendly for those looking for a ride. Nelson\Nygaard’s also developed mobility management strategies that would be supported by the One-Click system to broaden mobility and access for those transportation-disadvantaged populations.
Based on our recommendations, ARC selected six mobility management strategies:
- Pursue ADA Paratransit coordination and cost-saving strategies
- Adopt taxicab strategies, including a taxi subsidy program, the infusion of wheelchair accessible cabs, and transit agency use of taxis to help meet ADA obligations
- Launch a coordinated travel training program
- Establish coordinated voucher and volunteer driver programs
- Create and support a regional network of local mobility managers
- Start a veterans volunteer driver network
For each mobility management strategy, Nelson\Nygaard developed a detailed plan for next steps for implementation. We also prepared a user manual for a wide range of travel training programs; designed a common ADA paratransit application and process for regional usage; and developed evaluation criteria for JARC and New Freedom-type projects and for mobility manager efforts.